FAQs

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Shipping
How long does shipping take?

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DO YOU SHIP INTERNATIONALLY?
I RECEIVED AN INCOMPLETE ORDER
MY ORDER SAYS ‘DELIVERED’ BUT I DON’T SEE IT ANYWHERE
MY PACKAGE WAS LOST
Payment
What payment methods do you accept?
Do you offer wholesale opportunities?
How can I gift Zent?
Returns
What is your return policy?
DO YOU ACCEPT RETURNS FOR OPEN DIFFUSERS?
DO YOU ACCEPT RETURNS FOR OPEN FRAGRANCE OILS?
What if my diffuser breaks?
CAN I EXCHANGE ONE FRAGRANCE OIL SCENT FOR ANOTHER?